Privacy Policy
Effective Date: January 14, 2025
Verticlaim, Inc. ("Verticlaim," "we," "us," or "our") operates a cloud-based claims management platform designed for insurance professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Account Information
When you register for Verticlaim, we collect your name, email address, phone number, company name, professional license information, and billing details.
Claims Data
Through your use of our platform, you may upload or input claims-related information including policyholder details, property information, damage assessments, photographs, documents, estimates, and correspondence. You control what claims data is entered into the system.
Usage Information
We automatically collect information about how you interact with our platform, including IP addresses, browser type, device identifiers, pages viewed, features used, and timestamps.
Communications
We retain records of communications sent through our platform, including SMS messages, emails, and in-app messages between you, your team members, and policyholders.
2. How We Use Your Information
- Provide, operate, and maintain our claims management platform
- Process transactions and send related billing information
- Enable collaboration between adjusters, contractors, and other authorized users
- Facilitate communications with policyholders via SMS, email, and other channels
- Generate estimates, reports, and other claims documentation
- Improve our services through analytics and usage patterns
- Send administrative notifications, security alerts, and support messages
- Respond to your inquiries and provide customer support
- Comply with legal obligations and enforce our terms of service
3. Information Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
Within Your Organization
Information is shared among authorized users within your tenant account based on role permissions you configure.
Service Providers
We engage third-party vendors to assist with hosting, payment processing, SMS delivery, email services, analytics, and customer support. These providers are contractually bound to protect your data and use it only for the services they provide to us.
Legal Requirements
We may disclose information when required by law, subpoena, court order, or government request, or when necessary to protect our rights, safety, or property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Multi-tenant data isolation ensuring your data is logically separated
- Role-based access controls and audit logging
- Regular security assessments and vulnerability testing
- SOC 2 Type II compliance (in progress)
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
We retain your account information and claims data for as long as your account is active or as needed to provide services. After account termination, we retain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data subject to our legal and contractual retention requirements.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Export your data in a portable format
- Opt out of marketing communications
- Restrict or object to certain processing activities
To exercise these rights, contact us at privacy@verticlaim.com. We will respond to requests within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to maintain session state, remember preferences, and analyze usage patterns. Essential cookies are required for the platform to function. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality.
8. Third-Party Integrations
Our platform may integrate with third-party services such as mapping providers, payment processors, and communication services. These integrations are governed by their respective privacy policies. We encourage you to review the privacy practices of any third-party services you connect.
9. Children's Privacy
Verticlaim is a business-to-business service not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Our servers are located in the United States. If you access our services from outside the United States, your information may be transferred to and processed in the United States. By using our services, you consent to such transfers in accordance with applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Verticlaim, Inc.
Attn: Privacy Officer
Email: privacy@verticlaim.com